Shady Grove Utility District
Jefferson & Sevier Counties
P. O. Box 830
Dandridge, Tennessee 37725

Office Hours
8:00 A.M. to 5:00 P.M.
Monday thru Friday

Nancy Humbard
Joe Soward
John Orr

Mike Jones


Shady Grove Utility District Office
(Night deposit in drive-thru window for night, weekend, or holiday payments)
First Peoples Bank — Dandridge & Jefferson City
BB&T — Dandridge, Jefferson City, & Kodak
Citizens National Bank —Dandridge, & Kodak
Tennessee State Bank - Kodak, Jefferson City
FSG Bank — Dandridge, Jefferson City
Automatic Bank Draft  

TELEPHONE: (865) 397-3790

For emergencies after office hours, weekends and holidays.

BILLS & PAYMENTS: Utility bills are mailed the last working day of each month, and are payable by the 15th to avoid penalty. Any payments received after the 15th will be charged a 10% penalty. These will appear on subsequent bills as previous balance. Always pay total shown as NET BILL.

GRACE PERIOD FOR BILLS: If the 15th should fall on a weekend or holiday, a one day grace period will be allowed. The bill may be paid the next business day at our office without penalty.

METERS READ: Meters are read each month beginning around the 15th.  If you should have questions about your reading, please call our office at (865) 397-3790.

LEAK ADJUSTMENTS: If a customer has a water line break, an adjustment will be given upon request to the district if proof of fixing the leak has been shown. No adjustments will be given for leaking commodes, dripping faucets or any type of faulty customer plumbing. Only one adjustment will be given in a twelve-month (12) period.

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Copyright 2009: Shady Grove Utility District