Call: 865-397-3790 | Email:

December Bills Delivery

There has been a delay in the delivery of our statements that were mailed to our customers on November 30, 2020.  We apologize for any inconvenience that this may cause to you, our valued rate payers.  Please see the notice from the USPS that we have received from our billing fulfillment office in Lexington, Kentucky.  You can call the office to inquire about the bill amount and how you can pay those bills.

To Whom It May Concern, 

The USPS delivery standard for first-class mail is 2-3 days; currently, we are seeing first-class mailings delayed and landing in homes outside of that typical time frame.  Due to the Covid-19 pandemic, post offices and other logistics companies are experiencing personnel shortages, delaying the timely delivery of mail and packages. Due to these delays, many of you may have customers experiencing delays in receipt of their bills. Please know that we will continue to process and mail all files in a timely fashion, but that delays in delivery to mailboxes may be experienced at this time due to the aforementioned issues.  The message below is a direct communication from our USPS Representative about the deliverability and delays that your customers may be experiencing: 

Representative Message Below:  

With COVID changing the daily landscape of everything, things will look good, then there will be an outbreak and we will have short staffing for 2-3 weeks with people out, then things will be ok again.  It’s gone in waves across the country. 

Several of our processing facilities have been experiencing personnel shortages related to the Covid-19 pandemic, which has impacted operations not only in processing plants but the entire nation.  As you know, the Coronavirus Aid, Relief, and Economic Security Act expanded employee leave to rightly respond to the ongoing pandemic, with the foreseeable consequence that employee availability has been affected.   We are mindful of the fact that customers are in need of the timely delivery of mail, particularly mail conveying medications, merchandise packages, and First-Class Mail.  We are continually reviewing our operations to provide customers with reliable, efficient, and fast delivery service.