Serving Jefferson & Sevier County Since 1963

How can we help you today?

Yearly Water Reports

Important Announcements 

Homeserve Program

Below is a list of the most popular questions we get. Please contact us via email or phone if you have additional questions.

What are the common causes of high-water bills?
  • Leaking outside faucet or sprinkler/irrigation system.
  • The toilet valve did not seal correctly or running toilet.
  • Leaking inside faucet such as a kitchen or bathroom sink.
  • Outside spigot leaking or busted.
  • Leaking appliances such as a refrigerator, dishwasher, washing machine, ice maker, water softener or any other related appliances.
  • Leak between the water meter and the home.
  • Hot water heater leaking.
  • Filling a swimming pool.
  • Excessive watering of yards or gardens.
When is my bill due?

Your bill is due by the 15th of each month. After the 15th of every month, you will be assessed a 10% late fee the next business day.

If not paid within 10 days of the due date you will be subject to disconnect without further notice the next business day.

A $50.00 reconnect fee will be charged if the service is disconnected.

All past due balances and reconnect fees must be paid by 4:00 in order for the service to be restored the same day.

How do I report a water outage?

Report a water outage by calling the office at (865)397-3790. If after hours you will be directed to the answering service.

What are your rates and fees?

Shady Grove Utility District Rates and Fees are as follows:

$21.00 Monthly Service charge

$6.75 per thousand gallons

The cost of a water meter for new service is $1550.00 for a ¾” meter.

How do I disconnect my service?

If you wish to disconnect your services please complete the form below.


Useful Resources

Common Causes of Leaks

Water Softener Information

Tips For Reading Your Meter

The History Of Shady Grove Utility District
Created on October 15, 1963 to serve Jefferson and Sevier Counties.

We got started under the authority of Title 7, Chapter 82 of the 1937 Utility District Law of the State of Tennessee. The district was extended in July 1965 and again in March 1967. In the beginning we served around 600 customers in Jefferson and Sevier Counties. Today we serve over 7000 customers.