We have partnered with EFEXSYS to extend an additional payment option for customers interested in using their debit card, or credit card to pay their bill. EFEXSYS is a trusted third-party automated payment service that allows you to pay your bill online.
- What is the service fee?
EFEXSYS charges a service fee to cover payment handling and all processing charges. A service fee will be calculated and disclosed prior to finishing your payment.
- Does Shady Grove Utility District keep any part of the service fee?
Shady Grove Utility District does not keep any part of the EFEXSYS service fee. EFEXSYS is a separate entity providing a service for all the customers of Shady Grove Utility District.
IMPORTANT: If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. This includes any payments made after the 25th of the month. Services will not automatically be restored or disconnection prevented if payment is made without contacting our office FIRST!
Shady Grove Utility District is not liable if you receive a call, text, or email about a delinquent balance and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnection fee. If you are disconnected, your account balance plus a reconnection fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment. Shady Grove Utility District allows up to 4 p.m. the day of disconnect to restore service the same day, any payments made after 3 p.m. will be reconnected the next business day.
No return checks, service charges or miscellaneous charges can be paid online. These payments must either be brought into the office or mailed to the office at P.O. Box 830, Dandridge, TN 37725.
Click Here for Online Utility Payments.