Call: 865-397-3790 | Email:

Payment Information

No service charges can be paid online. Please contact the office if service has been disconnected. Do not pay through the 800 number or online if your service is disconnected. 

No return checks, services charges or miscellaneous charges can be paid online. These payments must be mailed in or brought to the office.

To pay your bill over the phone please call 1-800-608-8254.

The Shady Grove Utility District customers now have the option of paying their utility bills with a credit card over the internet. Customers may also elect to have their utility bills e-mailed to them as opposed to having them mailed to their home address. Getting started is easy. Just click the on-line utility payment link. You will need your correct customer account number and your current month or previous month’s meter reading to get set up. The utility accepts MasterCard, Visa, American Express and Discover transactions.

The utility’s on-line option also allows customers to view their current utility bill and payment and usage history with just a click of the mouse. We are pleased to provide this service to our customers. Please contact our office at 865-397-3790 if you have any questions.

If you prefer to setup automatic bank drafts to pay your bill each month, you may complete and return the required bank draft form along with a voided check available here: Bank Draft Form.

To remove yourself from automatic bank draft you must print the Remove ACH Form and complete and send to us.